Instacart claims it’ll now protect workers’ tips even when asshole customers bait and switch
It takes a special kind of asshole to promise a big cash tip to your grocery delivery worker, only to snatch it away at the last minute. But as we reported in 2020, tip-baiting is a real problem for Instacart — and the company has introduced a new policy where it claims it will protect some of those tips.
Here’s the policy straight off the company’s press release:
Instacart’s first-of-its-kind tip protection offering will protect shoppers from customers who remove a tip without reporting an issue with the order. This protection will apply when a customer zeroes out their tip after delivery without reporting an order issue. Instacart will cover the amount of the zeroed-out tip, up to $10, to ensure shoppers are not adversely affected....
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